Delivery and Returns Information
We use Royal Mail Business post for smaller items which includes seals 900mm long or shorter and UPS for larger items which includes seals over 900mm long. Shipping is FREE to all of the UK on smaller items and 95% of Mainland UK on larger items*.
Royal Mail deliveries are sent by Royal Mail 48 so will normally arrive within a maximum of 2-3 working days. UPS deliveries are sent on a next working day service. If you are item has not arrived within 5 working days on either service then please contact us by email firstname.lastname@example.org.
All orders placed up until 9.00am are dispatched the same working day. Any order placed after 9.00am may not be dispatched until the next working day.
Your right to cancel and return begins from when you place the order and ends 14 days from when you received the goods. If you wish to cancel or return your order you must inform us by email (email@example.com) within this time frame and then return the goods within 14 days of informing us of your request to return. The buyer is responsible for paying the return postage and ensuring the goods are received back by us in as new condition. If you receive a faulty or broken item you will be offered either a choice of a refund or replacement. Any return postage costs if an item is faulty or broken will be paid by ShowerWheelsUK.
*PLEASE NOTE: FREE SHIPPING TERMS ON LARGER ITEMS ARE FOR MOST UK MAINLAND POSTCODES, WITH THE EXCEPTION OF SOME RURAL SCOTTISH POSTCODES, SCOTTISH HIGHLANDS, NORTHERN IRELAND AND UK ISLANDS.